How and where can I buy a ticket?
How do I get my tickets?
Searching for a show
Ticket types explained
How can I access discounted tickets?
FringeTIX – Frequently Asked Questions
Venues
Troubleshooting
Voucher Use
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HOW AND WHERE CAN I BUY A TICKET?
Online
adelaidefringe.com.au
Over the phone
FringeTIX® 1300 621 255
Monday-Saturday 9am – 6pm, Sunday 12pm – 6pm from 7* December until 11 February
Monday-Saturday 9am – 8pm, Sunday 12pm – 8pm from 12 February until 17 March
Closed public holidays
On your mobile
Download our free iPhone app or visit our mobile site m.adelaidefringe.com.au
In person
FringeTIX® Rundle Mall (under Gawler Place canopy) from 7* December until 17 March
Monday-Thursday 9am – 7pm
Friday 9am – 9pm
Saturday 9am – 5pm
Sunday 11am – 5pm
Public Holiday trading hours
Christmas Day CLOSED
Wed 26 Dec 10am – 5pm
Tue 1 Jan 11am – 5pm
Mon 28 Jan 11am – 5pm
Mon 11 Mar 11am – 5pm
FringeTIX® East End (cnr Rymill Park & East Tce) from 15 February until 17 March
Mon-Wed 4pm – 11pm
Thurs-Fri 4pm – midnight
Sat-Sun and public holidays 10am – midnight
FringeTIX® Suburban outlets
from 7 December until 17 March
Please note suburban outlets do not facilitate collection of pre booked tickets, perform exchanges or refunds, or phone sales
Arndale
Arndale Kilkenny Newsagency
Shop 74-75 Centro Arndale Shopping Centre, Kilkenny
Mon – Wed, Fri 8am – 5.30pm
Thursday 8am – 9pm
Saturday 8am – 5pm
Sunday 11am – 5pm
Burnside
Be A Sport
Shop 47 Burnside Village, 447 Portrush Rd, Glenside
Mon – Wed, Fri 9am – 5pm
Thursday 9am – 8pm
Saturday 9am – 4pm
Sunday CLOSED
Marion
Campbell’s Newsagency
Shop 104B (ground floor under escalator), Westfield Shoppingtown Marion, 297 Diagonal Rd, Oaklands Park
Mon – Wed, Fri 9am – 5.30pm
Thursday 9am – 9pm
Saturday 9am – 5pm
Sunday 11am – 5pm
Tea Tree Plaza
Champs Sports
Store 224-225 (upper level), Westfield Tea Tree Plaza, 976 North East Rd, Modbury
Mon – Wed, Fri 9am – 5.30pm
Thursday 9am – 9pm
Saturday 9am – 5.30pm
Sunday 11am – 5pm
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HOW DO I GET MY TICKETS?
Post
You can elect to have your tickets posted provided there is enough time – at least 7 working days prior to your event. Postage fees apply
Collect at an outlet
If you purchase tickets online or over the phone, you can collect them from FringeTIX® Rundle Mall from Friday 7 December, and from FringeTIX® East End from Friday 15 February. Please note pre-purchased tickets cannot be collected from suburban outlets. Valid ID and/or the credit card used to make the purchase must be presented in order to collect tickets
Collect from the venue
You can elect to pick your tickets up from the venue. Ticket collections open approximately 30 minutes prior to the beginning of the performance. Valid ID and/or the credit card used to make the purchase must be presented in order to collect tickets. Where possible we recommend you pick up your tickets from FringeTIX® Rundle Mall or FringeTIX® East End to avoid potential queues at the venue.
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SEARCHING FOR A SHOW
What’s the best way to search for a show?
You can search using the event title/artist name, the venue, the date, ticket type or the art-form (cabaret, circus, dance etc). You can include details in multiple fields to refine your search.
There are so many shows, can you recommend some?
Adelaide Fringe is a non-curated, open-access festival. In order to uphold our open-access nature, we must represent all artists, presenters and venues equally, and cannot recommend specific shows over others. We do have a few suggestions below:
• BankSA’s TalkFringe.com helps you check out what other punters have to say about shows. Add your own reviews, enter competitions and find out about special ticket offers at talkfringe.com.au
• Check out Fringe in the Mall activities and promotions
• Look out for critics reviews in The Advertiser, adelaidenow.com.au and in Rip It Up
• Take a punt! Adelaide Fringe is about discovering the unexpected!
How can I check the age suitability of a show so that I can take my children?
We will do our best to provide you with warnings about show content and age suitability, where the artist or presenter has passed that information onto us. Artists self-rate their shows, and as we are an open access festival, we can’t guarantee the content and suitability. Please use your discretion when determining suitability for your child. Events are rated as:
• CH (12 years and under)
• GA (suitable for all ages)
• PG (Parental Guidance Recommended for under 15 years)
• 18+ (Restricted to 18 years and older)
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TICKET TYPES EXPLAINED
- Preview – Discounted tickets for sessions prior to the official opening of the event’s season
- All Tix – All tickets for the nominated show are at this one price (no concession available unless stated)
- Adult – Adult pricing (no concessions or special offers)
- Child - Any child under 12 that will have their own seat (children on lap/24 months & under are free unless specified otherwise)
- Concession – Patrons must produce an appropriate concession card at time of purchase (or identify themselves as cardholders over the phone). The patron will need to have their concession card with them for entry to the event. Valid cards are: Government issued concession card, Seniors , student cards (see below examples):
- FringeBENEFITS – A free membership scheme for 18-30 year olds. Sign up at www.fringebenefits.com.au. Members must produce their membership card (or identify themselves as cardholders over the phone) at the time of transaction. Maximum of 2 FringeBENEFITS tickets per event per transaction. The member will need to have their card with them for entry to the event
- Group 6+ – Minimum of 6 tickets or more per session purchased together (Group 10+ also available)
- Family – A discounted ticket covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please note this price type cannot be purchased online
- BankSA Customer – Discounted tickets available to BankSA customers only. Customers are required to enter their member number, which is their BankSA credit/debit card number.
- BankSA Support Act – $10 tickets available to selected shows and available to all customers (while allocations last)
- Season – Ticket that allows entry to all sessions of a particular event
- Meal & Show – Ticket price includes meal. If customers have any dietary requirements, they will need to contact the venue or presenter directly
- 2 for 1 – 2 tickets for the price of 1. A code-word may be required at the time of purchase (not available online)
- RushTix – Discounted tickets for all customers, generally available 1-2 days prior of the event. Sign up for emails and push notifications on your iPhone once you’ve downloaded the app
- Companion Card – The companion card is a Government scheme that promotes the right of people with a disability, who require a companion, to fair ticketing at Fringe events. This is a complimentary ticket, and must be purchased in addition to a paid ticket (adult or concession). Please note companion card tickets cannot be purchased online. Please call FringeTIX on 1300 621 255 for further information.
- Cheap Tuesday – available for the general public to purchase, for selected shows, on Tuesday!
- Opening Night – $5 opening night tickets for Friday 15 February! Hurry as this is a limited allocation per applicable show
- Premium – Check individual show listings for details on premium offers
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HOW CAN I ACCESS DISCOUNTED TICKETS?
How can I buy discounted tickets?
There are a few ways to save some of your hard earned cash!
Fringe Benefits
Are you aged 18 – 30? Then Fringe Benefits is your passport to cheap tickets and hot deals in Adelaide! Fringe Benefits members get exclusive discounts to events and venues all year round, including hundreds of shows at the Adelaide Fringe. Simply click here and become a Fringe Benefits member for FREE!
BankSA Support Act
BankSA Support Act is an initiative of Bank SA, who subsidise tickets for the public to view the latest shows for up and coming artists, which means you pay less! This offer is available to the general public, you don’t even need to be a BankSA customer! You can search via this special price type to see a list of all the applicable shows. More information can be found at talkfringe.com.au
BankSA customer
Are you a BankSA customer? If so you will have exclusive access to the Fringe program and tickets from 5 December 2012. BankSA customer discount prices are also available in a number of shows – you’ll need your BankSA credit/debit card number to access these exclusive prices.
RushTIX
Last minute discounted tickets are available by searching the FringeTIX website for RushTIX (only available when tickets are on sale) or check out the chalk boards at FringeTIX® outlets in Rundle Mall and East End. Get daily notifications through the Adelaide Fringe 2013 iPhone App, or via email by checking ‘Yes’ under ‘Do you want to receive daily RushTIX Updates?’ on the Adelaide Fringe E-news sign-up form.
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TICKETS – Frequently Asked Questions
How do I know if I’m entitled to a concession?
If you have a valid Government issued concession card (pension, healthcare, unemployed) or Fringe Benefits membership, you may be entitled to a concession (in accordance with prices set by the event organiser/artist). For a full list of ticket types and explanations, click TICKET TYPES EXPLAINED.
What is the service fee on FringeTIX® tickets?
All ticketing fees and charges are inclusive in the advertised price. What you see is what you pay!
How do I find out more information about a venue, like whether it’s wheelchair accessible?
Have a look at our website (adelaidefringe.com.au) and search for the venue you are looking for. The venue listing will give full information about the venue location and address, as well as accessibility. For further information and if you require specific disability access seating, please call FringeTIX® on 1300 621 255 or visit FringeTIX® Rundle Mall or FringeTIX® East End. Please note disability access seating cannot be purchased online.
I can’t attend the show any more, can I have a refund?
No – as per the Terms and Conditions of sale, tickets are not exchangeable or refundable. Please find Terms and Conditions of sale here.
I lost my tickets/never received them in the post, can you replace them?
Please contact FringeTIX® on 1300 621 255 as soon as possible. We do not reprint lost/stolen/misplaced tickets, but will make a note against your booking. You’ll then need to go directly to the venue with proof of your purchase (email confirmation) where the venue may admit you (at their discretion).
Why do you ask for so much information when I’m just buying a ticket?
The more information you provide us with, the better we can find you in case there’s a change to your event, or you have an enquiry about your order and need to contact us. For any transaction using your credit card (when you call FringeTIX® or make a booking through any of our outlets), we require the billing address of the credit card holder. If you don’t want to provide us with your information, you may be able to purchase tickets with cash on the day of the performance at the venue, subject to availability. For more thorough information on what happens to your personal information and why we may collect it, please click here (add link) to view the Adelaide Fringe’s privacy policy.
The show I was going to see has been cancelled, will I get a refund?
Yes, if permitted by the event organiser. Refunds for tickets purchased by credit card will be refunded to that credit card, and tickets purchased by cash or cheque will be refunded by cash/cheque .
Do I get an email confirmation of my purchase?
Yes, if you book online and provide a valid email address. If you book over the phone (FringeTIX® 1300 621 255) or at any FringeTIX® outlet, you can also request an email confirmation.
I saw some Adelaide Fringe tickets on e-Bay, is it safe to buy them?
Only buy tickets through an authorised FringeTIX® outlet, over the phone on 1300 621 255 or at adelaidefringe.com.au. Beware of forged or fraudulently acquired tickets. If you buy a counterfeit or forged ticket, you may be liable for prosecution. Tickets might be being resold or offered for resale at a premium price – this is called scalping. Ticket scalping is illegal.
How will you notify me about changes to a show I’ve booked?
Depending on what information you’ve given us, we’ll send you an SMS as soon as we have the information or an email/phone call if your show is a few days away.
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VENUES
Where is the best place to park?
Check out the Venues map in the Fringe guide or Venues page at adelaidefringe.com.au to find your nearest UPark.
Can I take photos during the show?
No. Recording and/or photographic devices are not to be used during a performance without the permission of the event organiser and venue management by prior arrangement. If you breach these conditions, your equipment may be confiscated and you’ll be asked to leave.
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TROUBLESHOOTING
My computer crashed while I was trying to book, how do I know if my payment went through?
Please contact FringeTIX® on 1300 621 255 and we can assist you. If your payment has not gone through, we’ll be happy to help you re-book your tickets over the phone.
I can’t navigate to the Adelaide Fringe website, how long will it be down for?
It may just be a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry.
The following tips may assist in solving website issues:
The FringeTIX website is unsupported in Opera and Internet Explorer 7 and earlier. For optimal use we recommend using the latest versions of:
• Firefox
• Chrome
• Safari
• Internet Explorer
The FringeTIX website requires javascript to be enabled in your browser. For instructions on enabling javascript, click here.
I’m having trouble logging into my account online, can you help?
Please call FringeTIX® on 1300 621 255 and we can have a look at why you might be having trouble logging in. We can also help you with any enquiries relating to your bookings. If you’ve already booked tickets to this Fringe and forgotten your password, you’ll need to have it reset and emailed to you, you can do this online.
I can’t browse on my mobile device, is there a problem with the site or is it my phone?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry. To assist us in identifying and resolving problems please email buzz@adelaidefringe.com.au with the details of the problem you experienced – including, what make and model your mobile device is, what software version you are running, what you were doing at the time of the problem, and any screenshots you were able to capture.
I need to pay for my purchase using more than one voucher or credit card, can I do this on the mobile site or iPhone app?
At this stage split payments can only be made on the full website (www.adelaidefringe.com.au), in person at a FringeTIX® outlet or over the phone on 1300 621 255.
My session timed out, but I need to buy lots of tickets – help!
Your session will time out after 36 minutes so you may need to book your tickets in a couple of transactions. We suggest you use the Internode Fringe Favourites tool to save a short list of your tickets while you are finding the shows you want, and then add them to your cart at the end (or save them using the login feature to return at a later date). Alternatively, if you know the shows, dates, times and number of people attending, call FringeTIX® on 1300 621 255 or visit one of our outlets, and we’ll be able to assist you with the purchase.
I entered my payment details and nothing happened, how do I know if I’ve been charged or my tickets have been booked?
Please call FringeTIX® on 1300 621 255 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.
What does allocation exhausted mean?
Allocation exhausted means the show has sold out, or that the ticket type you have selected is no longer available. Must have been a popular choice! Don’t worry there are plenty of others for you to see.
What does non-consecutive seating mean?
Non-consecutive seating applies to any venue that has allocated (reserved) seating. If all consecutive (seats together) seating has sold out, select ‘yes’ when prompted, to see if non-consecutive (single) seats are available. Alternatively, call FringeTIX on 1300 621 255 to speak with a FringeTIX operator.
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Voucher Use
Why am I asked for a password when purchasing or redeeming a voucher?
A password is nominated for a voucher at the time of purchase. This ensures no one but the intended recipient can use it. To use the voucher, the recipient must have the password along with the voucher number when booking whether it be on the internet, phone or in person at the box office.
To redeem your voucher online, please ensure you are entering the full voucher number including the hyphen, as well as your unique password.
If you have lost or forgotten your password contact FringeVoucher@adelaidefringe.com.au
How do I make split payments?
Split payments can be made with multiple vouchers or a voucher and credit card.
Click the SPLIT PAYMENT button
Select voucher
Type in the amount of your first voucher in the “amount to pay” box, then enter the voucher number (including hyphen) and password (case sensitive). Click Redeem Voucher.
The “amount to pay” box will then prompt you on the outstanding amount, repeat the process with your next voucher. If there are no more vouchers to use and an amount is still outstanding, click the credit card option (while still in the Split Payment mode). Enter the entire card number, cardholder name, expiry date and 3 digit security code and then Authorize payment.
Order will be complete once all funds owed are complete.
