Frequently Asked Questions

General

Where can I get a Fringe Guide?

You can grab a printed copy of the Adelaide Fringe Guide from any FringeTIX outlet, from BankSA outlets and from cafes and shops around town. 

You can also browse or download a copy of the guide here on the website.

How do I work at Adelaide Fringe?

Adelaide Fringe employs a small team of staff who work year round in administration, marketing, corporate partnerships, programming, production and artist services. As we gear up for Adelaide Fringe each year our team grows and a number of employment opportunities become available, details of which can be found here.

I’m a student doing some research on Adelaide Fringe – where can I find more information?

Adelaide Fringe receives numerous enquiries from students, which unfortunately we are unable to answer individually. Please use this website for reference.

When is Adelaide Fringe?

2017: 17 Feb – 19 March

2018: 16 Feb – 18 March

2019: 15 Feb – 17 March

Can you provide me with Fringe tickets or merchandise for my fundraiser?

Unfortunately we are not able to offer tickets or merchandise to organisations or events as we are a not-for profit incorporated organisation that operates as an umbrella organisation for artists. We do not own any of the tickets, run any of the ticketed shows or run the venues within the Fringe.

As an open-access festival, independent artists pay a fee to be registered in the Fringe and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe Inc. retains a small servicing and booking fee, the majority of the ticket sales income goes directly back to the artists.

We are therefore unable to give away artists’ tickets or merchandise. 

How can I stay in the loop?

Adelaide Fringe endeavours to make it as easy as possible for you to stay in the loop.

Subscribe to the Fringe e-news for the full wrap up of what’s happening all year round.

adelaidefringe.com.au/subscribe

Like us for event news and exclusive competitions

facebook.com/ADLfringe

Follow us for the latest news and insights

twitter.com/adelaide_fringe

Subscribe to the Fringe YouTube channel to see snippets of Fringe events

youtube.com.au/adelaidefringeinc

Find interesting ways to explore the program, behind the scenes pics and things that inspire us

instagram.com/adlfringe/

Use the #ADLfringe hashtag to tag your tweets, Instagram posts and Facebook posts.

Follow the hashtag to see what others are saying.

Where is Adelaide Fringe?

Adelaide Fringe takes place in more than 400 venues across Adelaide’s CBD and suburbs, as well as extending to the regional centre of Port Augusta for Desert Fringe, Fringe in Mount Gambier and Fringe in Whyalla. Venues are not run or operated by Adelaide Fringe. Instead the Fringe employs a venue coordinator to assist venues in gaining the most they can out of being part of the Adelaide Fringe program. Interested in registering a venue for Adelaide Fringe? Click here for more info.

Can you sponsor my event or organisation?

Unfortunately we are not able to sponsor your event or organisation. Adelaide Fringe is a not-for profit incorporated organisation that operates as an umbrella organisation for artists.

As an open-access festival, independent artists pay a fee to be registered in the Fringe and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe Inc. retains a small servicing and booking fee, the majority of the ticket sales income goes directly back to the artists. 

Do you have any job opportunities available?

All job vacancies will be advertised on the jobs section on our website here.

Subscribe to our mailing list so you can be alerted when a new job is posted.

If you would like to pursue hospitality work for the fringe you will need to contact venues directly to see if they have any vacancies.

How do I apply to have a stall at next year’s Fringe?

Adelaide Fringe is an open access arts festival and as such we don’t run our own venues and therefore don’t coordinate any stalls for catering or goods for sale.

Venues make their own arrangements for stalls and catering and we therefore recommend contacting them directly.

Help! I’ve lost something at an Adelaide Fringe venue!

Adelaide Fringe is an umbrella organisation and as such, we don’t run individual venues. We recommend contacting the venue directly to enquire about lost property. Venue contact information can be found on our website by using the venue search option.

Can you send me a printed copy of the Fringe Guide?

Unfortunately, due to high postage costs and resources, we are unable to post Fringe Guides.

The full Adelaide Fringe guide will be available online from 2 December 2016. You can also pick up a copy at any of our Box Offices, BankSA outlets and in shops and cafes around town.

Ticketing

Searching For A Show

What’s the best way to search for a show?
Once we are on sale, use our search functions on the website to narrow down the program. You can search by time, date, genre, & venue and price type, or even search for what you're in the mood to see! You can also browse through our.physical Fringe Guide.

There are so many shows, can you recommend some?
Adelaide Fringe is a non-curated, open-access festival which means that anyone can participate and put on a show! In order to uphold our open-access nature, we must represent all shows equally, and so we cannot recommend specific shows over others.

We do have a few suggestions to help you choose the perfect show for you:

  • Create a Fringe Favourites list right here on our website and create a MyFringe login to access them on any device.
  • Check out Unfold Fringe in Rundle Mall activities and promotions.
  • Look out for critics' reviews in The Advertiser.
  • Ask your friends and family for suggestions on what they have seen (and if you see something you like, please shout about it)! Word of mouth is a great tool to assist audiences and performers alike.
  • Take a punt! Adelaide Fringe is all about experiencing something new! 
How and where can I buy a ticket?

When do tickets go on sale?

They're on sale now! Get them at adelaidefringe.com.au/fringetix.

What are the Box Office locations and opening hours?

NEW BOX OFFICE LOCATION- Regent Arcade, Rundle Mall
9.30am - 5pm Monday - Thursday and Saturday
9.30am - 8pm Fridays
12pm - 5pm Sundays
Closed Christmas Day, Boxing Day and New Year's Day.

Regent Arcade Box Office Extended Christmas Trading Hours
Monday 19 Dec - 9am - 9pm
Tuesday 20 Dec - 9am - 9pm
Wednesday 21 Dec - 9am - 9pm
Thursday 22 Dec - 9am - 9pm
Friday 23 Dec - 9am - 9pm
Saturday 24 Dec - 9am - 5pm
Closed Christmas Day, Boxing Day and New Year's Day.

Rundle Mall Pop-Up Voucher Caravan
Thursday 22 Dec - 9am - 9pm
Friday 23 Dec - 9am - 9pm
Saturday 24 Dec - 9am - 5pm

Fringe HQ - 64 Fullarton Road, Norwood. Opening Nov 30.
9.30am - 5pm Monday - Friday
Closed from 24 Dec - 3 Jan. 

FringeTIX Call Centre - Opening Nov 30.
9am - 5pm Monday - Friday
Phone 1300 621 255

Age Suitability

How can I check the age suitability of a show so that I can take my children?

We will do our best to provide you with warnings about show content and age suitability, where the artist or presenter has passed that information onto us. Artists self-rate their shows, and as we are an open access festival, we can’t guarantee the content and suitability. Please use your discretion when determining suitability for your child, as there will be no exchanges or refunds on tickets purchased.

Events are rated as:
F – Family Friendly
G – Suitable for all ages
PG – Parental guidance recommended for under 15 years
M15+ – Recommended for audiences aged 15 years and over
18+ – Restricted to audiences 18 years and over

Do children need a ticket for events at the Fringe?

Unless otherwise specified, children 24 months and under can sit on the lap of a parent carer free of charge. Any child over this age must have a ticket. No children, including babes in arms are permitted to Restricted 18+ performances.

For all events at the Garden of Unearthly Delights children 18 months and under can sit on the lap of a parent carer free of charge. Any child over this age must have a ticket.

General Troubleshooting

My computer crashed while I was trying to book, how do I know if my payment went through?
Please contact FringeTIX® on 1300 621 255 and we can assist you. If your payment has not gone through, we’ll be happy to help you re-book your tickets over the phone.

I can’t navigate to the Adelaide Fringe website, how long will it be down for?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry.

I’m having trouble logging into my account online, can you help?
Please call FringeTIX® on 1300 621 255 and we can have a look at why you might be having trouble logging in. We can also help you with any enquiries relating to your bookings. If you’ve already booked tickets to this Fringe and forgotten your password, you’ll need to have it reset and emailed to you, you can do this online.

I can’t browse on my mobile device, is there a problem with the site or is it my phone?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry. To assist us in identifying and resolving problems please email buzz@adelaidefringe.com.au with the details of the problem you experienced – including what make and model your mobile device is, what software version you are running, what you were doing at the time of the problem, and any screenshots you were able to capture.

I need to pay for my purchase using more than one voucher or credit card; can I do this on the mobile site?
Split payments can only be made on our desktop website, in person at a FringeTIX® outlet or over the phone on 1300 621 255.

My session timed out, but I need to buy lots of tickets – help!
Your session will time out after 60 minutes so you may need to book your tickets in a couple of transactions. We suggest you use the Fringe Favourites tool to save a short list of your tickets while you are finding the shows you want, and then add them to your cart at the end. Alternatively, if you know the shows, dates, times and number of people attending, call FringeTIX® on 1300 621 255 or visit one of our outlets, and we’ll be able to assist you with the purchase.

I entered my payment details and nothing happened, how do I know if I’ve been charged or my tickets have been booked?
Please call FringeTIX® on 1300 621 255 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.

What does allocation exhausted mean?
Allocation exhausted means the show has sold out, or that the ticket type you have selected is no longer available. Must have been a popular choice! Don’t worry there are plenty of others for you to see.

Ticket Types Explained

Preview – Discounted tickets for sessions prior to the official opening of the event’s season
Full Price– This is for all ticket buyers unless a concession price or other discount is offered
Concession – Patrons must produce an appropriate concession card at time of purchase (or identify themselves as cardholders over the phone). The patron will need to have their concession card with them for entry to the event

Valid cards are: Government issued concession card, seniors, full time student cards – (examples below)

Child – Any child under 12 that will have their own seat (children on lap/24 months & under are free)
Fringe Member – The Adelaide Fringe's Membership program for people of all ages! Become a Fringe Member here. Members must produce their membership card (or identify themselves as cardholders over the phone) at the time of transaction. Maximum of 2 tickets per event per session.
Group 6+ – Minimum of 6 tickets or more per session purchased together (Group 10+ also available)
Family – A discounted ticket covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter ‘4’ tickets when purchasing 1 family ticket
BankSA Customer – Discounted tickets available to BankSA customers only. Customers are required to enter their credit/debit card number to access these discounted tickets. This information is not stored on our database
BankSA Support Act – $10 tickets available to selected shows and available to all customers (while allocations last)
Meal & Show – Ticket price includes meal. If customers have any dietary requirements, they will need to contact the venue or presenter directly
2 for 1 – 2 tickets for the price of 1. A code-word may be required at the time of purchase (not available online)
HalfTIX – A limited number of half priced tickets will be available for purchase from 14 February – 15 March from 12 – 3pm daily. Purchase your tickets online (www.adelaidefringe.com.au) or at FringeTIX® Rundle Mall and FringeTIX® Norwood Box Offices or by calling 1300 621 255.
Companion Card – The companion card is a Government scheme that promotes the right of people with a disability, who require a companion, to fair ticketing at Fringe events. This is a complimentary ticket, and must be purchased in addition to a paid ticket (adult or concession). Please enter the Companion Card number in the ‘complimentary reason’ field. Not all events offer a Companion Card category; you can search for the relevant events by ticking this price category in the Advanced Search facility.
Cheap Tuesday – available for the general public to purchase, for selected shows, on Tuesday!

Friend4Free - Fringe is always more fun with friends so our partners, BankSA and Channel 9, are teaming up to provide some free opening night tix so you can take a friend for free! It's only for selected shows opening on Friday 12 February, and there's only a limited allocation for each show so make sure to get in quick!

How it works:

Browse the list of 'Take a Friend For Free' shows.
When booking opening night tickets find the 'Friend4Free' price-type
Select '2' tickets in this price-type and we'll only charge you for one!

How can I access discounted tickets?

There are a few ways to save some of your hard earned cash!

Fringe Member
Become a Fringe Member and have access to discounted Fringe tickets and deals year round! 

BankSA Support Act
The BankSA Support Act is an initiative of Bank SA, who subsidise tickets for the public to view the latest shows for up and coming artists, which means you pay less! This offer is available to the general public; you don’t even need to be a BankSA customer! You can search via this special price type to see a list of all the applicable shows.

BankSA Customer
Are you a BankSA customer? If so, you will have exclusive access to the Fringe guide and tickets from 30 November 2016. BankSA customer discount prices are also available to a number of shows – you’ll need your BankSA member number (first 6 digits of your credit/debit card) to access these exclusive prices. Please note the member number information you provide is not stored on our database.

HalfTIX
From 12pm – 3pm daily ½ price tickets go on sale for a selection of shows on that night! Only available at adelaidefringe.com.au, Rundle Mall and Norwood Box Offices or call FringeTix on 1300 621 255. To receive the daily list of ½ price ticketed shows, sign up to the Fringe eNews at adelaidefringe.com.au/subscribe.

Accessibility

Which venues are wheelchair accessible?
Look out for the wording listed on each event to see if the venue has accessibility. You can call 08 8100 2000 if you require any further information.

Disability access and companion card tickets cannot be purchased online. Please call 1300 621 255 or our Head Office on 08 8100 2000 to make a booking.

Access Bookings
FringeTIX staff are trained to provide assistance with access enquiries and bookings. For all wheelchair, accessibility and Companion Card bookings, or for assistance with accessibility information at venues, please phone our Accessibility Booking Line on 08 8100 2089 - live from December 9, or visit a FringeTIX Box Office.

National Relay Service
Contact FringeTIX Through the National Relay Service on 133 677 then 08 8100 2089 or via relayservice.com.au.

Companion Card
Companion Card holders are entitled to concession priced tickets and a complimentary ticket for their companion. Adelaide Fringe is delighted that Companion Card tickets are available for all events in the 2017 Adelaide Fringe.

How do I get my tickets?

By Post 
FringeTIX can post out your tickets if you purchase them more than 7 days in advance of the event. Regular post will incur a $3.25 fee.

FringeTIX cannot be held responsible for tickets lost in the mail.

Pick them up at a FringeTIX Box Office 
Save time on the day of your performance and collect your tickets in advance from one of our Box Offices.

NEW BOX OFFICE LOCATION- Regent Arcade, Rundle Mall. Open from Nov 30! 
9.30am - 5pm Monday - Thursday and Saturday 
9.30am - 8pm Fridays 
12pm - 5pm Sundays 
Closed Christmas Day, Boxing Day and New Year's Day.

Regent Arcade Box Office Extended Christmas Trading Hours 
Monday 19 Dec - 9am - 9pm 
Tuesday 20 Dec - 9am - 9pm 
Wednesday 21 Dec - 9am - 9pm 
Thursday 22 Dec - 9am - 9pm 
Friday 23 Dec - 9am - 9pm 
Saturday 24 Dec - 9am - 5pm 
Closed Christmas Day, Boxing Day and New Year's Day.

Rundle Mall Pop-Up Voucher Caravan 
Thursday 22 Dec - 9am - 9pm 
Friday 23 Dec - 9am - 9pm 
Saturday 24 Dec - 9am - 5pm

Fringe HQ - 64 Fullarton Road, Norwood. Opening Nov 30. 
9.30am - 5pm Monday - Friday 
Closed from 24 Dec - 3 Jan. 

FringeTIX Call Centre- Opening Nov 30. 
9am - 5pm Monday - Friday 
Phone 1300 621 255

East End BankSA Fringe Corner - Corner East Terrace and Rundle Road. Opening Feb 16

Collect at the Venue
If your show is on at The Garden of Unearthly Delights, Gluttony or the Royal Croquet Club then you can collect your tickets from the venue any time that the venue’s Box Office is open.

If your show is on at any other venue then you can collect them from the venues Box Office within 60 minutes of the show start time.

Many shows will not admit you if you are late, so plan accordingly in case you need to queue! 

How does 'Take A Friend For Free' work?

Fringe is always more fun with friends so our partners, BankSA and Channel 9, are teaming up to provide some free opening night tix so you can take a friend for free! It's only for selected shows opening on Friday 17 February, and there's only a limited allocation for each show so make sure to get in quick!

How it works:

Browse the list of 'Take a Friend For Free' shows.
When booking opening night tickets find the 'Friend4Free' price-type
Select '2' tickets in this price-type and we'll only charge you for one!

Can I get an exchange or refund?

From the moment that the transaction is completed, all Fringe tickets are non-refundable and non-exchangeable. You are required to accept this term and condition when you purchase tickets. You will be unable to purchase tickets unless you agree to this term. 

However, if an event has been cancelled or the particulars of an event have changed, which results in you being unable to attend, you are entitled to a refund or exchange.

  

Fringe Membership

WHAT IS FRINGE MEMBERSHIP?

Fringe Membership is an exclusive program available to all arts and culture fanatics of Adelaide.

Being a Fringe Member gets you exclusive access to discounted access to gigs, shows and venues during the Adelaide Fringe - and throughout the rest of the year too!

WHAT DOES IT COST?

A Fringe Membership costs only $19.95 for a year of entertainment benefits, giveaways and discounts - as well as a range of VIP benefits offered during the Adelaide Fringe. 

WHAT ARE THE BENEFITS OF BEING A FRINGE MEMBER?

For just $19.95 per year, benefits of being a Fringe Member include:

  • Fringe Member lounges at FringeTIX box offices in Adelaide CBD
    Express phone line for FringeTIX services
    Express line for ticket collection at FringeTIX Box Offices
    VIP concierge service in Fringe Member lounges to help navigate the Guide
    Exclusive Fringe Member night at the Fringe Club
    Fringe Member prices to participating shows throughout the Fringe season
    Access to exclusive entertainment discounts and giveaways year-round

HOW DO I SIGN UP AS A FRINGE MEMBER?

You can choose to sign up as a member in person, online or over the phone!

In person:

If you prefer face to face, you can head to any of our FringeTIX box office locations to sign up as a member and to purchase FringeTIX or Fringe vouchers! 

Online:

To sign up as a Fringe Member online, you will need to sign up and log in to your MyFringe account before heading to the Fringe Membership section of the website.

Phone:

Call our friendly FringeTIX staff by calling 1300 621 255, 9am - 5pm Monday-Friday.

WHAT HAPPENED TO TREv?

From October 19th 2016, the TREv under-30’s program merged with the new Fringe Membership program.

All existing TREv members were automatically transferred to a complimentary 12 month Fringe Membership from this date and will continue to receive the same benefits that TREv had...plus more!

WHY THE CHANGE?

The main motivation to merge TREv with a new paid program is to include people of all ages and to create greater engagement to arts and entertainment events in Adelaide year-round.

Other reasons for the merge:

  • To include over 30’s in a membership program
  • To continue to engage under 30’s in the Arts
  • To give more back to those that are dedicated and active Adelaide Fringe consumers
  • To support local artists by getting more bums on seats at their events
  • To increase awareness of events throughout the year
  • To reach new audiences and get more people out and about all year round
  • To increase attendance and ticket sales to events throughout the year
I WAS PREVIOUSLY A TREv MEMBER - HOW DO I ACTIVATE MY FREE FRINGE MEMBERSHIP?

If you have been a TREv Member in the past, then are already a Fringe Member for FREE!

Log in to MyFringe and in the MyMemberships section you will see your Membership displayed. It is called TREv Fringe Membership.

Just keep an eye on your emails for special deals and offers for the week!

HOW DO I UPDATE MY POSTAL ADDRESS?

Log in to your MyFringe (www.adelaidefringe.com.au/myfringe/sign-in/new) account where you can update your billing and postal address details, change your password and also update your email account. Otherwise you can call us on 1300 621 255 and we can help you.

HOW CAN I BUY GIFT MEMBERSHIPS FOR FAMILY AND FRIENDS?

If you are wanting to purchase multiple memberships for family and friends, or gift a Fringe Membership to someone as a surprise - you're in luck!

Just call the express Fringe Membership line don 1300 621 255 during office hours Monday- Friday.

 

DO FRINGE MEMBER BENEFITS APPLY TO MY PARTNER AS WELL?

Your membership only applies to your unique MyFringe account. So your partner will need to have their own Fringe Membership under their name to redeem all benefits of being a Fringe Member (including the weekly eNews and Fringe Member pack).

You can, however, still purchase multiple discounted tickets for the both of you (up to 2 tickets per session, per event), and you can both come into the Fringe Member lounges without purchasing an additional Fringe Membership.

DO I GET ACCESS TO THE FRINGE CLUB BY BEING A FRINGE MEMBER?

The Fringe Club is for  Adelaide Fringe venues, artists and staff only.

However, we will be hosting an exclusive night at the Fringe Club for Fringe Members - details coming soon!

WHERE DO THE PROCEEDS GO?

The proceeds made go towards costs of servicing and staffing the Fringe Membership program throughout the year, which ultimately brings you the best deals and offers to the hottest events in town.

IS ADVERTISING AVAILABLE?

Sure is! If you wish to advertise your venue or event with Fringe Membership, please contact Bella Caruso via email at membership@adelaidefringe.com.au or by calling 08 8100 2084

WHEN DOES MY MEMBERSHIP EXPIRE?

All Fringe Memberships purchased for the 2016-2017 period will be valid until September 30th 2017. 

IS THE SENIORS DISCOUNT ON TICKETS MORE THAN FRINGE MEMBER DISCOUNTS?

Adelaide Fringe is an open access festival where all events are organised and arranged by the artists or their Presenters. Artists select their pricing structures themselves and Adelaide Fringe facilitates the sale of the tickets through FringeTIX. This means that in some cases, a senior ticket could be more than a Fringe Member ticket but in other cases, it might not.

IS THERE A MAXIMUM AMOUNT OF FRINGE MEMBER DISCOUNTED TICKETS THAT I CAN PURCHASE AT ONE TIME?

With a Fringe Membership discount, you are entitled to a maximum of 2 tickets per session, per event.

WHY DO I HAVE TO PAY FOR POSTAGE FOR MY EARLYTIX?

FringeTIX Box Offices do not open until early December, so in the meantime, you will receive your tickets by post!

WHEN I SIGN INTO MYFRINGE AND TRY TO PURCHASE A FRINGE MEMBERSHIP, I GET AN ERROR STATING 'CANNOT ADD NEW SUBSCRIPTION AS CUSTOMER IS ALREADY SUBSCRIBED TO SCHEME [ADELAIDE FRINGE MEMBERSHIP]'. WHAT DOES THIS MEAN?

This means that you already have an active Fringe Membership! You would have previously been a TREv member and have been transferred over to a FREE Fringe Membership for the first 12 months.

IS THERE ANYONE THAT I CAN DIRECT ANY MEMBERSHIP ENQUIRIES TO?

Yes! For any questions or queries regarding Fringe Membership and TREv, please contact Bella Caruso via email membership@adelaidefringe.com.au or by calling 08 8100 2084.