Frequently Asked Questions

General

Where can I get a Fringe Guide?

The full 2018 Adelaide Fringe Guide will be released in late December. After this date you can browse our download a copy of the guide on our website. 

You can grab a printed copy of the Adelaide Fringe Guide from any FringeTIX outlet, from BankSA outlets and from cafes and shops around town from January 6. 

I’m not getting HalfTIX – what do I do?

If you need to sign-up for HalfTIX you can do that through the ‘MyFringe’ section of the site – you can find the button for it on the top-right of the page. Once you’re in there just click on ‘Update Details & Password’ to edit your email preferences or click here to be taken to the right page. If you’ve already signed up and you don’t get your email at 10.30am here are some things to check:
Have you looked in your spam folder, trash or under the ‘Promotions’ tab if you’re using Gmail?
Try adding ‘info@adelaidefringe.com.au’ to your address book or list of ‘safe senders’ so we don’t get caught in your spam filter.
There are some known rare issues with ISPs filtering bulk emails so if you are not getting your HalfTIX emails try changing your email address.
And finally remember you can always search the full list of HalfTIX shows on the website at 12pm each day

When is Adelaide Fringe?

2018: 16 Feb – 18 March

2019: 15 Feb – 17 March

2020: 14 Feb – 15 March 

2021: 12 Feb – 14 March

Can you sponsor my event or organisation?

Unfortunately we are not able to sponsor your event or organisation. Adelaide Fringe is a not-for profit incorporated organisation that operates as an umbrella organisation for artists.

As an open-access festival, independent artists pay a fee to be registered in the Fringe and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe Inc. retains a small servicing and booking fee, the majority of the ticket sales income goes directly back to the artists. 

How do I work at Adelaide Fringe?

Adelaide Fringe employs a small team of staff who work year round in administration, marketing, corporate partnerships, programming, production and artist services. As we gear up for Adelaide Fringe each year our team grows and a number of employment opportunities become available, details of which can be found here.

Can you provide me with Fringe tickets or merchandise for my fundraiser?

Unfortunately we are not able to offer tickets or merchandise to organisations or events as we are a not-for profit incorporated organisation that operates as an umbrella organisation for artists. We do not own any of the tickets, run any of the ticketed shows or run the venues within the Fringe.

As an open-access festival, independent artists pay a fee to be registered in the Fringe and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe Inc. retains a small servicing and booking fee, the majority of the ticket sales income goes directly back to the artists.

We are therefore unable to give away artists’ tickets or merchandise. 

I’m a student doing some research on Adelaide Fringe – where can I find more information?

Adelaide Fringe receives numerous enquiries from students, which unfortunately we are unable to answer individually. Please use this website for reference - start by finding out more about us here.

How can I stay in the loop?

Adelaide Fringe endeavours to make it as easy as possible for you to stay in the loop.

Subscribe to the Fringe e-news for the full wrap up of what’s happening all year round.

adelaidefringe.com.au/subscribe

Like us for event news and exclusive competitions

facebook.com/ADLfringe

Follow us for the latest news and insights

twitter.com/ADLfringe

Subscribe to the Fringe YouTube channel to see snippets of Fringe events

youtube.com.au/adelaidefringeinc

Find interesting ways to explore the program, behind the scenes pics and things that inspire us

instagram.com/adlfringe/

Use the #ADLfringe hashtag to tag your tweets, Instagram posts and Facebook posts.

Follow the hashtag to see what others are saying.

Where is Adelaide Fringe?

Adelaide Fringe takes place in more than 400 venues across Adelaide’s CBD and suburbs, as well as extending to the regional centre of Port Augusta for Desert Fringe, Fringe in Mount Gambier, Fringe in Whyalla and Kangaroo Island Fringe. Venues are not run or operated by Adelaide Fringe. Instead the Fringe employs a venue coordinator to assist venues in gaining the most they can out of being part of the Adelaide Fringe program.

Interested in registering a venue for Adelaide Fringe? Click here for more info.

Can you send me a printed copy of the Fringe Guide?

Unfortunately, due to high postage costs and resources, we are unable to post Fringe Guides.

The full Adelaide Fringe guide will be available online from 8 December 2017. You can also pick up a copy at any of our Box Offices, BankSA outlets and in shops and cafes around town.

Do you have any job opportunities available?

All job vacancies will be advertised on the jobs section on our website here.

Subscribe to our mailing list so you can be alerted when a new job is posted.

If you would like to pursue hospitality work for the fringe you will need to contact venues directly to see if they have any vacancies.

How do I apply to have a stall at next year’s Fringe?

Adelaide Fringe is an open access arts festival and as such we don’t run our own venues and therefore don’t coordinate any stalls for catering or goods for sale.

Venues make their own arrangements for stalls and catering and we therefore recommend contacting them directly.

Help! I’ve lost something at an Adelaide Fringe venue!

Adelaide Fringe is an umbrella organisation and as such, we don’t run individual venues. We recommend contacting the venue directly to enquire about lost property. Venue contact information can be found on our website by using the venue search option.

Ticketing

How can I access discounted tickets?

There are a few ways to save some of your hard earned cash!

Fringe Member
Become a Fringe Member and have access to discounted Fringe tickets and deals year round! 

BankSA Support Act
The BankSA Support Act is an initiative of Bank SA, who subsidise tickets for the public to view the latest shows for up and coming artists, which means you pay less! This offer is available to the general public; you don’t even need to be a BankSA customer! You can search via this special price type to see a list of all the applicable shows.

BankSA Customer
Are you a BankSA customer? If so, you will have exclusive access to the Fringe guide and tickets from 6 December 2017. BankSA customer discount prices are also available to a number of shows – you’ll need your BankSA member number (first 6 digits of your credit/debit card) to access these exclusive prices. Please note the member number information you provide is not stored on our database.

HalfTIX
From 12pm – 3pm daily ½ price tickets go on sale for a selection of shows on that night! Only available at adelaidefringe.com.au, Rundle Mall Box Office or call FringeTix on 1300 621 255 during Fringe 16 Feb - 18 March. To receive the daily list of ½ price ticketed shows, sign up to the Fringe eNews at adelaidefringe.com.au/subscribe.

Accessibility

Which venues are wheelchair accessible?
Look out for the wording listed on each event to see if the venue has accessibility. You can call 08 8100 2000 if you require any further information.

Disability access and companion card tickets cannot be purchased online. Please call 1300 621 255 or our Head Office on 08 8100 2000 to make a booking.

Access Bookings
FringeTIX staff are trained to provide assistance with access enquiries and bookings. For all wheelchair, accessibility and Companion Card bookings, or for assistance with accessibility information at venues, please phone our Accessibility Booking Line on 08 8100 2089 - live from December 9, or visit a FringeTIX Box Office.

National Relay Service
Contact FringeTIX Through the National Relay Service on 133 677 then 08 8100 2089 or via relayservice.com.au.

Companion Card
Companion Card holders are entitled to concession priced tickets and a complimentary ticket for their companion. Adelaide Fringe is delighted that Companion Card tickets are available for all events in the 2017 Adelaide Fringe.

Can I get an exchange or refund?

From the moment that the transaction is completed, all Fringe tickets are non-refundable and non-exchangeable. You are required to accept this term and condition when you purchase tickets. You will be unable to purchase tickets unless you agree to this term. 

However, if an event has been cancelled or the particulars of an event have changed, which results in you being unable to attend, you are entitled to a refund or exchange.

Adelaide Fringe adheres to the Live Performance Australia Ticketing Code of Practice, which you can read here.

  

Ticket Types Explained

Preview – Discounted tickets for sessions prior to the official opening of the event’s season
 

Full Price– This is for all ticket buyers unless a concession price or other discount is offered
 

Concession – Patrons must produce an appropriate concession card at time of purchase (or identify themselves as cardholders over the phone). The patron will need to have their concession card with them for entry to the event

Valid cards are: Government issued concession card, seniors, full time student cards – (examples below)

 

Child – Children aged between 2 and 12 years of age can purchase a child's priced ticket.

Children aged between 13 to 17 are considered concession. 

Children under 24 months sitting on an adult's lap are free, unless the event specifies otherwise. Any child over this age must have a ticket. Note for all events at the Garden of Unearthly Delights only children 18 months and under can sit on the lap of a parent carer free of charge.

Full Price tickets apply to all those 18 and over unless they have a concession card. 

Fringe Member – The Adelaide Fringe's Membership program for people of all ages! Become a Fringe Member here. Members must produce their membership card (or identify themselves as cardholders over the phone) at the time of transaction. Maximum of 2 tickets per event per session.
 

Group 6+ – Minimum of 6 tickets or more per session purchased together (Group 10+ also available)
Family – A discounted ticket covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter ‘4’ tickets when purchasing 1 family ticket
 

BankSA Customer – Discounted tickets available to BankSA customers only. Customers are required to enter their credit/debit card number to access these discounted tickets. This information is not stored on our database
 

BankSA Support Act – $10 tickets available to selected shows and available to all customers (while allocations last)
 

Meal & Show – Ticket price includes meal. If customers have any dietary requirements, they will need to contact the venue or presenter directly
 

2 for 1 – 2 tickets for the price of 1. A code-word may be required at the time of purchase (not available online)
 

HalfTIX – A limited number of half priced tickets will be available for purchase from 16 February – 18 March from 12 – 3pm daily. Purchase your tickets online (www.adelaidefringe.com.au) or at FringeTIX® Box Office or by calling 1300 621 255 on the day of the performance.
 

Companion Card – The companion card is a Government scheme that promotes the right of people with a disability, who require a companion, to fair ticketing at Fringe events. This is a complimentary ticket, and must be purchased in addition to a paid ticket (adult or concession). Please enter the Companion Card number in the ‘complimentary reason’ field. Not all events offer a Companion Card category; you can search for the relevant events by ticking this price category in the Advanced Search facility.
 

Cheap Tuesday – available for the general public to purchase, for selected shows, on Tuesday!

Friend4Free - Fringe is always more fun with friends so our partners, BankSA and Channel 9, are teaming up to provide some free opening night tix so you can take a friend for free! It's only for selected shows opening on Friday 12 February, and there's only a limited allocation for each show so make sure to get in quick!

How it works:
Browse the list of 'Take a Friend For Free' shows.
When booking opening night tickets find the 'Friend4Free' price-type
Select '2' tickets in this price-type and we'll only charge you for one!

Searching For A Show

What’s the best way to search for a show?
Once we are on sale, use our search functions on the website to narrow down the program. You can search by time, date, genre, & venue and price type, or even search for what you're in the mood to see! You can also browse through our.physical Fringe Guide.

There are so many shows, can you recommend some?
Adelaide Fringe is a non-curated, open-access festival which means that anyone can participate and put on a show! In order to uphold our open-access nature, we must represent all shows equally, and so we cannot recommend specific shows over others.

We do have a few suggestions to help you choose the perfect show for you:

  • Create a Fringe Favourites list right here on our website and create a MyFringe login to access them on any device.
  • Check out Unfold Fringe in Rundle Mall activities and promotions.
  • Look out for critics' reviews in The Advertiser.
  • Ask your friends and family for suggestions on what they have seen (and if you see something you like, please shout about it)! Word of mouth is a great tool to assist audiences and performers alike.
  • Take a punt! Adelaide Fringe is all about experiencing something new! 
Do children need a ticket for events at the Fringe?

Unless otherwise specified, children 24 months and under can sit on the lap of a parent carer free of charge. Any child over this age must have a ticket. No children, including babes in arms are permitted to Restricted 18+ performances.

For all events at the Garden of Unearthly Delights children 18 months and under can sit on the lap of a parent carer free of charge. Any child over this age must have a ticket.

How does 'Take A Friend For Free' work?

Fringe is always more fun with friends so our partners, BankSA and Channel 9, are teaming up to provide some free opening night tix so you can take a friend for free! It's only for selected shows opening on Friday 17 February, and there's only a limited allocation for each show so make sure to get in quick!

How it works:

Browse the list of 'Take a Friend For Free' shows.
When booking opening night tickets find the 'Friend4Free' price-type
Select '2' tickets in this price-type and we'll only charge you for one!

Age Suitability

How can I check the age suitability of a show so that I can take my children?

We will do our best to provide you with warnings about show content and age suitability, where the artist or presenter has passed that information onto us. Artists self-rate their shows, and as we are an open access festival, we can’t guarantee the content and suitability. Please use your discretion when determining suitability for your child, as there will be no exchanges or refunds on tickets purchased.

Events are rated as:
F – Family Friendly
G – Suitable for all ages
PG – Parental guidance recommended for under 15 years
M15+ – Recommended for audiences aged 15 years and over
18+ – Restricted to audiences 18 years and over

General Troubleshooting

My computer crashed while I was trying to book, how do I know if my payment went through?
Please contact FringeTIX® on 1300 621 255 and we can assist you. If your payment has not gone through, we’ll be happy to help you re-book your tickets over the phone.

I can’t navigate to the Adelaide Fringe website, how long will it be down for?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry.

I’m having trouble logging into my account online, can you help?
Please call FringeTIX® on 1300 621 255 and we can have a look at why you might be having trouble logging in. We can also help you with any enquiries relating to your bookings. If you’ve already booked tickets to this Fringe and forgotten your password, you’ll need to have it reset and emailed to you, you can do this online.

I can’t browse on my mobile device, is there a problem with the site or is it my phone?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 1300 621 255 who may be able to assist with your booking and/or enquiry. To assist us in identifying and resolving problems please email buzz@adelaidefringe.com.au with the details of the problem you experienced – including what make and model your mobile device is, what software version you are running, what you were doing at the time of the problem, and any screenshots you were able to capture.

I need to pay for my purchase using more than one voucher or credit card; can I do this on the mobile site?
Split payments can only be made on our desktop website, in person at a FringeTIX® outlet or over the phone on 1300 621 255.

My session timed out, but I need to buy lots of tickets – help!
Your session will time out after 60 minutes so you may need to book your tickets in a couple of transactions. We suggest you use the Fringe Favourites tool to save a short list of your tickets while you are finding the shows you want, and then add them to your cart at the end. Alternatively, if you know the shows, dates, times and number of people attending, call FringeTIX® on 1300 621 255 or visit one of our outlets, and we’ll be able to assist you with the purchase.

I entered my payment details and nothing happened, how do I know if I’ve been charged or my tickets have been booked?
Please call FringeTIX® on 1300 621 255 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.

What does allocation exhausted mean?
Allocation exhausted means the show has sold out, or that the ticket type you have selected is no longer available. Must have been a popular choice! Don’t worry there are plenty of others for you to see.

How and where can I buy a ticket?

When do tickets go on sale?

They're on sale now! Get them at adelaidefringe.com.au/fringetix. We currently have a select number of shows on sale as part of our EarlyTIX Campaign. 

We will be releasing more shows as part of EarlyTIX Round 2 on 25th October and EarlyTIX Round 3 goes on sale on 15th November.

Our full program launch is on December 8th when ALL tickets for ALL events will be on sale.

EarlyTIX is an online presale only, tickets will be posted until our Box Offices open on Dec 6th. 

What are the Box Office locations and opening hours?

Tickets can be purchased ONLINE ONLY at the moment, until our Box Offices open in December.

RUNDLE MALL- OPENING ON DECEMBER 8TH
9.30am - 5pm Monday - Thursday and Saturday
9.30am - 8pm Fridays
12pm - 5pm Sundays
Closed Christmas Day, Boxing Day and New Year's Day.

FringeTIX Call Centre - OPENING ON DECEMBER 8TH
9am - 5pm Monday - Friday
Phone 1300 621 255

How do I get my tickets?

By Post 
EarlyTIX is an online only presale and all tickets will be posted until our Box Offices open on Dec 8th.

FringeTIX can post out your tickets if you purchase them more than 7 days in advance of the event. Regular post will incur a $3.25 fee.

FringeTIX cannot be held responsible for tickets lost in the mail.

Pick them up at a FringeTIX Box Office 
Save time on the day of your performance and collect your tickets in advance from one of our Box Offices when they open in December.

Rundle Mall. Open from Dec 8th
9.30am - 5pm Monday - Thursday and Saturday 
9.30am - 8pm Fridays 
12pm - 5pm Sundays 
Closed Christmas Day, Boxing Day and New Year's Day.

FringeTIX Call Centre- Opening Dec 8th
9am - 5pm Monday - Friday 
Phone 1300 621 255

East End BankSA Fringe Corner - Corner East Terrace and Rundle Road. Opening Feb 14th

Collect at the Venue
If your show is on at The Garden of Unearthly Delights, Gluttony or the Royal Croquet Club then you can collect your tickets from the venue any time that the venue’s Box Office is open.

If your show is on at any other venue then you can collect them from the venues Box Office within 60 minutes of the show start time.

Many shows will not admit you if you are late, so plan accordingly in case you need to queue! 

Fringe Membership

What is Fringe Membership anyway?

Fringe Membership has your Arts and entertainment covered by providing a stack of member deals, discounts, giveaways and events to members throughout the Fringe and the rest of the year too!

How much does it cost to sign up?

A Fringe Membership costs only $19.95 for a year of entertainment benefits, giveaways and discounts - as well as a range of VIP benefits offered during the Adelaide Fringe. 

What are all the benefits of being a member?

For only $19.95 per year, you can score all of the below benefits!

  • 25% discount on participating Fringe shows in 2018
  • Ticket discounts to events throughout the year
  • Giveaways to events, concerts and festivals throughout the year
  • Weekly e-newsletter to keep you in the loop with events happening that week
  • Invites to Members-only events including advanced movie screenings
  • Members Lounge during Fringe 2018
  • Express FringeTIX services including priority queue and express phone line
  • Invitation to Fringe Members Nights at the new-look VIP 'Fringe Club'
What's the Fringe Member discount on Fringe tickets?

Fringe Members are entitled to a pretty sweet 25% discount on tickets to participating shows and events during the 2018 Adelaide Fringe. 

How do I sign up as a member?

The easiest way to sign up as a member is right here on the Adelaide Fringe website! Seeing as you're already here, may as well right? Click here to sign in or create your MyFringe account and add a 2018 Membership to your cart. Easy as pie!

If you prefer that human contact that we're so very lacking in these days, give us a buzz instead during office hours Monday - Friday on 08 8100 2000.

When does my membership expire?

2017-2018 Memberships purchased from 1 October 2017 onwards will expire on 30 September 2018.

Check your expiry date by signing in to your MyFringe account and checking your account details.

Were you a 2017 Fringe Member? Renew your membership here.

I don't have my membership card yet. How do I prove I'm a member?

Good news - you can still access all of the member benefits without your member card. Discount codes are shared in our weekly e-newsletters and if you are required to flash your member card at a venue or other location, just flash your confirmation email instead!
 

Where's my membership card?

Your pack will be posted within 14 days of your order. Postage can take up to 7 business days to reach your postal location. Hold tight!

You can still access all of the member benefits without your member card. Discount codes are shared in our weekly e-newsletters and if you are required to flash your member card at a venue or other location - just flash your confirmation email from when you purchased yourmembership instead.

 

Can I gift a membership to my family and friends?

Sure can!

Your loved ones will be stoked with a year full of magical Fringe-ness, and hey, they might even shout you a discounted ticket or two to thank you for it.

Give us a buzz during office hours Monday - Friday on 08 8100 2000 and we'll get it sorted.

 

Do Fringe Member benefits apply to my partner as well?

During the 2018 Fringe, you can buy up to two tickets per event with the 25% Fringe Member discount. But if your partner wants to access all of the awesome member benefits, they'll need to purchase their own membership.

How do I update my postal address?

Just log in to your MyFringe account where you can update your billing and postal address details, add your DOB, change your password and also update your email account. Otherwise, give us a buzz on 08 8100 2000 and we'll help you out!

How do I get Fringe Membership to review my event?

Unfortunately, we don't organise reviews through Fringe Membership at this stage. If things change though, we'll let you all know!

Do I get access to the Fringe Club by being a Fringe Member?

The Fringe Club is for Adelaide Fringe venues, artists and staff only. It's a place for them to kick back, relax and enjoy a drink or bite to eat out of the hustle and bustle. 

But, we'll be shooting you an exclusive invite to a Members-only event during the 2018 Fringe. Lots of glitter and fun times involved. Stay tuned!

My question isn't here! Who can I contact?

Hit up our Fringe Membership Coordinator Bella Caruso via email membership@adelaidefringe.com.au or by calling 08 8100 2000 during office hours.